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Frequently Asked Questions
How can I place an order? What should I expect after my order is placed? Can I pay by credit card? Can you gift wrap my purchase? How do you handle my personal information (Privacy Policy)? What if I want to return any merchandise?
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How can I place an order?
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Orders may be placed using one of the following methods:
1. Our online Shopping Cart. 2. Send an email to sales@treastreasures.com 3. Regular mail - send your order to us via "snail mail" at:
Trea’s Treasures 1411 Oak Tree Road Seguin, TX 78155
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What should I expect after my order is placed?
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You will be contacted by email (or phone if you prefer) within 48 hours after placing your order to confirm the items are available and to provide you with an estimated ship date.
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Can I pay by credit card?
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We use PayPal - this is a fast, easy, and secure way to pay by credit card or electronic check. Just proceed through our site, and add items to your shopping cart. Once you are through shopping, then checkout and enter your payment information. Once we receive confirmation (about 5 minutes after your entry), we will evalute your order, and email you within 48 hours with an estimated shipping date. We mail merchandise twice a week. It's that simple! There is NO extra charge passed on to you for using this service.
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Can you gift wrap my purchases?
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At your request, we will enclose a gift card free of charge. If you would like a gift bag and tissue paper included in the order, please add $3.00 per order.
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Privacy Policy
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Trea's Treasures respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase. We do not sell or otherwise make available or disclose your personal information at ANY time, for ANY reason, to ANY party. We strive to ensure a high level of security and confidentiality.
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Return Policy
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YOUR BUSINESS IS IMPORTANT TO US - WE WANT YOU TO BE PLEASED WITH OUR MERCHANDISE!
Should you be unhappy with any item upon receipt, we will provide a full refund excluding postage and insurance. Please email us for return authorization, and then return the merchandise within seven business days of receipt to the address indicated below and in the same condition as it was received. Unauthorized returns will not be accepted.
Please return by First Class Mail and insured, if desired (for higher value items).
No refunds will be issued until after your original payment has cleared the bank and the returned merchandise has been received. All items are boxed and wrapped securely. If you are returning an item, please do the same. All refunds are by check or merchandise credit, at your request. Shipping and insurance fees are non-refundable.
Please address regular mail to: Trea's Treasures 1411 Oak Tree Road Seguin, TX 78155
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